Equipment (Modems,Gateways)
Modems, Gateways, and Networking Devices
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Connected Devices Missing

This issue was known and posted about on ‎01-17-2018. This is 05-21-19 and I have already purchased a new router so I can see my devices. The cost was 98.00 plus tax. Please add a credit to my account for this amount. There is nothing that can be said for a business class customer that will suffice for an issue that has been known for over 16 months. Thank you. 

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Official Employee

Re: Connected Devices Missing

Hi ewatts76 and thank you for reaching out about the missing connected devices issue. That is not a feature that had a cost associated with it and while I totally understand why you bought your own device, we would not be able to credit for either of those things. Currently the forum post I'm linking is the best place to get any updates on a workaround or fix: Viewing connected devices on the Business Wireless Gateway . If you have any other questions or concerns, we are always happy to assist.

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