Equipment (Modems,Gateways)
Modems, Gateways, and Networking Devices
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New Member

Comcast Gateways no longer respond to ICMP

We use System Center Operations Manager to monitor the up/down status of all of nodes, as of approx 6AM 5/29/19 our Comcast links are no longer responding to Pings.  The sites are up and passing traffic.

 

Was there a change? Was any notice sent out to end users?

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Official Employee

Re: Comcast Gateways no longer respond to ICMP

Hi Goodwill-IT and welcome to the business forums.

 

I appreciate you bringing this matter to our attention. I have not heard of any updates to disable ping responses. I'll be glad to review your equipment for any issues with ICMP. May I please have you private message me your full name, the name of your business, the full address of your business location and the phone number associated with your business account? 

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