Equipment (Modems,Gateways)
Modems, Gateways, and Networking Devices
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
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Visitor

Comcast Connection Pro shows Unplugged

Hi-

 

Recently the status on Comcast Connection Pro shows as below:

Broadband: Connected

Backup Ready: Unplugged

 

What does Unplugged mean? We have not changed anything in our setup or configuration.

 

Let me know what to do so I can resolve the issue.

 

Thanks,

Hitesh

 

 

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Official Employee

Re: Comcast Connection Pro shows Unplugged

Thanks so much for taking the time to reach out to us regarding your Connection Pro services. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all that we can to assist. I know how important this back up internet service is to your business and I would love to get to the bottom of the equipment issue. Can you please reach out through private message with your first and last name, business service address and account number or phone number? 

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