Thanks so much for taking the time to reach out to us regarding your Connection Pro services. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all that we can to assist. I know how important this back up internet service is to your business and I would love to get to the bottom of the equipment issue. Can you please reach out through private message with your first and last name, business service address and account number or phone number?