I am trying to setp a Surfboard SBG6580 modem (and router) to replace the Comcast-leased Cisco DPC3939B.
I followed the instructions, connected the coax cable to modem, powered it on. Then connected it to my laptop via an ethernet cable. I was able to login to the 192.168.0.1 interface of the modem/router succesfully.
Just as expected, I was taken to activate.comcast.com in my browser. Once there I entered my account number and phone number. After I hit Continue, it took about a minute and I received "500 Internal Server Error".
Has anyone had success with activating COM via the Auto Activation?
Thank you for your answer. I was on the phone with Comcast. Not once did they tell me that the SBG6580 was not compatible for business comcast.
Additionally, I tried SBG6183 (modem only) and that did not work either. Same result. I get the page on activate.comcast.com asking me to call Comcast to find out the reason why it was not activated. When I call Comcast, they took the MAC ID and said it will be provisioned within 24-48 hours.
As of this morning, it still does not work. This is very frustrating.
According to http://mydeviceinfo.comcast.net, the SBG6183 is supported on Business Comcast (for the Starter tier). I am on the Starter Tier in Business Comcast. Why then does it not get activated?
Is there anyone from Comcast here that can help me? Comcast_John?