Equipment (Modems,Gateways)
Modems, Gateways, and Networking Devices
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
tgoyette
New Contributor

Cannot log into BWG router using http://10.1.10.1

When I try to log into our new BWG DPC3941B router I get the message "This site can’t be reached. 10.1.10.1 took too long to respond."  I also tried https:// and got the same error message. I can ping 10.1.10.1 and I have tried using different browsers and computers with the same results.  I have verified that the router is using the 10.1.10.1 address. 

0 Kudos
Reply
2 REPLIES 2
tgoyette
New Contributor

Re: Cannot log into BWG router using http://10.1.10.1

I was able to log in after rebooting the router.  This is going to become frustrating if this is a normal occurance. 

0 Kudos
Reply
Respected Member

Re: Cannot log into BWG router using http://10.1.10.1

Hello tgoyette and welcome to forums,

 

I apologize for my late response to your post. I can push a factory rest to your modem to see if it helps resolve this issue. This process is usually fast but can take up to 40 minutes to complete. Do you have a preferred time of day for such a reset (AM|PM)?

0 Kudos
Reply