Equipment (Modems,Gateways)
Modems, Gateways, and Networking Devices
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New Member

Can't see connected devices - Cisco dpc3941b

Is there a firmware update? 

 

I need help to fix this. 

 

Thanks, 

 

Roberto

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Official Employee

Re: Can't see connected devices - Cisco dpc3941b

Hi RSantos and welcome to the business forums.

 

My apologies for not being able to see the connected devices in your gateway. We are aware of the issue, however, we currently do not have an estimated time of resolution as of yet. You are able to try and factory reset the gateway to see if this will improve this issue. This will reset all settings to the factory default.

 

Once we do have any further information, it will be posted here: http://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Viewing-connected-devices-on-the...

 

Please let me know if you need anything.

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