Equipment (Modems,Gateways)
Modems, Gateways, and Networking Devices
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
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Visitor

Can't see connected devices. Again.

So this has been ongoing for ages. Once again we can't see what devices are connected to our network, wired or wireless. We are working on updating some IP caneras and printers, but list the devices in the model. The list is empty. Again. When first logging into the modem it can take 30 seconds to even have it respond. Every option is SLOW. Click on an item, wait 10-15 seconds. 

 

Seriously considering just dumping business internet - four years of this and still no reliable solution.

 

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Official Employee

Re: Can't see connected devices. Again.

Thanks so much for taking the time to reach out to us regarding your equipment concerns. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all that we can to assist. I can understand your frustration over the inability to view the connected devices an we certainly want to get to the bottom of this as we want you to be able to manage the devices connected as well as see what devices are connected at any time. Can you please reach out through private message with your first and last name, business service address and account number or phone number? 

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