Equipment (Modems,Gateways)
Modems, Gateways, and Networking Devices
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CGA4131COM not clearing cusadmin lockout?

I managed to lock myself out of cusadmin on my Technicolor modem. What’s weird is that the login interface doesn’t appear to be clearing the lockout. I’ve waited several hours and am still denied with “You have 10 failed login attempts and your account will be locked for 5 minutes”

How can I clear the lockout and reset the password?
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Official Employee

Re: CGA4131COM not clearing cusadmin lockout?

Thanks so much for taking the time to reach out to us regarding your modem login issues. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all that we can to assist. I would love to ensure that we get you back to the admin settings on the modem. I know how important it is for you and your business to have access to this feature and I am sure it has been frustrating to have been logged out for so long. Can you please reach out through private message with your first and last name, business service address and account number or phone number? -Michelle

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