Equipment (Modems,Gateways)
Modems, Gateways, and Networking Devices
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ZaiLH
New Member

CG3000DCR reboots each time i connect Openvpn

Hi,

 

my setup:

 

CG3000DCR --> RT-AC66U --> Devices

 

Whenever i enable OpenVPN on a device, CG3000DCR drops internet and reboots. Tried putting the OpenVPN straight on the RT-AC66U but it did the same thing. I found this post that has the exact problem im having:

 

http://serverfault.com/questions/590144/comcast-business-gatway-cg3000dcr-kills-vpn-connections-afte...

 

 

Any ideas?

 

Thanks

 

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2 REPLIES 2
Community Manager
Community Manager

Re: CG3000DCR reboots each time i connect Openvpn

Hi ZaiLH.  Constant reboots of the gateway indicates a problem with the equipment.  The Business Service Center@ 1-800-391-3000 can schedule a tech call to diagnose the equipment and replace the gateway if necessary.

 

Thank You

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ZaiLH
New Member

Re: CG3000DCR reboots each time i connect Openvpn

so fixed this after 0.0% help from comcast support.

 

anyway put your comcast modem in passthorugh (not dhcp mode)

 

also my openvpn had to use TCP instead of UDP, when i use UDP modem restarts (called support about that: "does it work when vpn is off? in that case the issue isnt with comcast, goodbye! click")

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