I recently upgraded my service and I have this new CBR-T wireless router. When first installed I did not have time to reset all my rules from my old router so I called support to get a manual on the modem. They asked what I needed and they switched the modem to passthrough mode.
I now want to use the new modem as my router/wireless device and I cannot locate a manual for this device. I would like to be able to put it in passthrough mode, take it out of that mode, etc. I would like to manage the device.
All the help pages I've found reference the modem that was replaced. Can anyone help me locate a manual for this device?
Hi there, we are so sorry to see that you are having some issues with your modem/router concerns. I know how important this is to run your business smoothly and you have reached the right team to help! Can you please send us a private message with your name, the full address, and the phone or account number?
Hi, there @LuckyStiff63, and thank you for sharing your feedback. I understand why the lack of information available regarding the modem manual could be frustrating and want to help provide the information you need if you haven't located it already. Were you able to find the manual information for the CBR-T gateway and Artista C-75?
Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help.