Equipment (Modems,Gateways)
Modems, Gateways, and Networking Devices
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Occasional Visitor

Broken Modem, but can't get in touch with support?

My modem keeps losing connection. I tried calling in to general support line, and the self-help says there's something wrong with my modem. It tries to transfer me to support, and just hangs up.

 

How can I get in touch with someone to get this fixed?

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3 REPLIES 3
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Trusted Forum Contributor

Re: Broken Modem, but can't get in touch with support?

Which number did you call? Normally, calling 1-800-391-3000 and selecting options 1,1,4 should get you to a human being at the Technical Support line.

 

If not, one of the admins here could also create & escalate support tickets; try sending a private message to any of the red "Comcast_<name>" users here.

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Occasional Visitor

Re: Broken Modem, but can't get in touch with support?

That is the number I called. I will contact an admin. Thanks

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Respected Member

Re: Broken Modem, but can't get in touch with support?

Hello CaptSpify,

 

I'm sorry to hear that your modem is not operating correctly. If it has not been replaced yet please feel free to send me a private message with your account number.

 

Thank you

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