Equipment (Modems,Gateways)
Back to Top

BizSupport REFUSES to accept log files from Netgear CM1000 to trouble-shoot an issue

Highlighted
Chase-Turner
Visitor

BizSupport REFUSES to accept log files from Netgear CM1000 to trouble-shoot an issue

Xfinity's product compatibility page indicates the Netgear CM1000 is a supported DOCSIS 3.1 modem for my area. I purchased one and it mostly works fine ... except for once a day, it hangs. The workaround is to powercycle the device.

 

I opened CR672506520 to track the issue ... and was immediatey informed that I'm not having a problem. Even Level 2 told me they see no evidence of the CM1000 being off-line. I wanted to send Comcast tech support the attached files to this posting to support my side of the claim ... except that I have no means for sending them the files despite repeated calls to Comcast Biz Technical Support. Indeed, the last Level 1 technician to whom I spoke told me that "it unusual for a customer to provide log files and anyway, your modem is not supported".

 

Anyone know of an escelation path to help me escape the confines of Comcast's call center and thereby forward the attached three log files from the CM1000 to Comcast Engineering for their review and awareness? NOTE: Logs were collected at the time the CM1000 was off-line unexpectedly -- typically once or twice a day now.

 

========
LOG 1
========
2017-01-21, 09:10:04 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-21, 09:10:04 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-21, 09:10:24 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2017-01-21, 18:29:34 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-21, 18:29:38 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-21, 18:29:44 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-21, 18:30:30 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-21, 18:30:31 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-21, 18:30:50 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-21, 18:30:51 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-21, 18:31:10 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-21, 18:31:11 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-21, 18:31:30 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2017-01-22, 19:35:57 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-22, 19:36:00 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-22, 19:36:06 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-22, 19:36:41 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-22, 19:36:41 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-22, 19:37:01 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-22, 19:37:01 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-22, 19:37:21 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-22, 19:37:22 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-22, 19:37:41 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv6
2017-01-22, 19:39:28 Warning (5) Unicast DSID PSN startup error
2017-01-24, 13:30:43 Warning (5) MDD message timeout;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-24, 15:00:20 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-24, 15:00:23 Warning (5) MDD message timeout;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-24, 15:00:24 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-24, 15:00:59 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-24, 15:00:59 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-24, 15:01:19 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-24, 15:01:19 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-24, 15:01:39 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-24, 15:01:39 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-24, 15:01:59 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-24, 15:02:03 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;

========
LOG 2
========
2017-01-21, 18:30:51 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-21, 18:31:10 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-21, 18:31:11 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-21, 18:31:30 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2017-01-22, 19:35:57 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-22, 19:36:00 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-22, 19:36:06 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-22, 19:36:41 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-22, 19:36:41 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-22, 19:37:01 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-22, 19:37:01 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-22, 19:37:21 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-22, 19:37:22 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-22, 19:37:41 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2017-01-24, 15:00:20 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-24, 15:00:24 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-24, 15:00:59 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-24, 15:00:59 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-24, 15:01:19 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-24, 15:01:19 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-24, 15:01:39 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-24, 15:01:39 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-24, 15:01:59 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv6
2017-01-26, 17:02:45 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-26, 17:02:48 Warning (5) MDD message timeout;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-26, 17:02:48 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-26, 17:02:54 Warning (5) MDD message timeout;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-26, 17:02:55 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-26, 17:03:28 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-26, 17:03:29 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-26, 17:03:48 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-26, 17:03:49 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-26, 17:04:08 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-26, 17:04:09 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-26, 17:04:28 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-26, 17:04:31 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;

========
LOG 3
========
2017-01-21, 09:10:04 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-21, 09:10:04 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-21, 09:10:24 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2017-01-21, 18:29:34 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-21, 18:29:38 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-21, 18:29:44 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-21, 18:30:30 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-21, 18:30:31 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-21, 18:30:50 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-21, 18:30:51 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-21, 18:31:10 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-21, 18:31:11 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-21, 18:31:30 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2017-01-22, 19:35:57 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-22, 19:36:00 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-22, 19:36:06 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-22, 19:36:41 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-22, 19:36:41 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-22, 19:37:01 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-22, 19:37:01 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-22, 19:37:21 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-22, 19:37:22 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-22, 19:37:41 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv6
2017-01-22, 19:39:28 Warning (5) Unicast DSID PSN startup error
2017-01-24, 13:30:43 Warning (5) MDD message timeout;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-24, 15:00:20 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-24, 15:00:23 Warning (5) MDD message timeout;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-24, 15:00:24 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-24, 15:00:59 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-24, 15:00:59 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-24, 15:01:19 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-24, 15:01:19 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-24, 15:01:39 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-24, 15:01:39 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-24, 15:01:59 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=80:e0:1d:03:24:ed;CM-QOS=1.1;CM-VER=3.1;
2017-01-24, 15:02:03 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=b0:7f:b9:66:cf:00;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;