As is common, I've tried logging in to our SMC with the default user and password, with reapeated failure messages. Requesting a reset to the default user and password. Thanks.
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Your modem password has been reset back to default as well.
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Could I also have my router reset to default settings?
I have reset your modem password to it's default "highspeed" without the quotes. Please let me know if you need anything else.