Equipment (Modems,Gateways)
Modems, Gateways, and Networking Devices
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
New Contributor

After speed upgrade gateway reboots at least once every two days

Subject says it all. Working a 100% remote job and this can't happen. Was told that my gateway was compatible with the new speed 300/30 but am wondering know if there's a memory exhaustion issue. 

 

Logs don't show anything besides gateway acquiring IP address.

0 Kudos
Reply
3 REPLIES 3
Official Employee

Re: After speed upgrade gateway reboots at least once every two days

Hi there, thanks so much for taking the time to reach out to the Digital Care Team here through the forums. I am so sorry to see that you are having issues with your speeds after the upgrade and you have reached the right team to help. Can you please send us a private message with your name, the phone or account number, and the full address to the account? 

0 Kudos
Reply
New Contributor

Re: After speed upgrade gateway reboots at least once every two days

PM sent. Unsure if it went through as the form complained about HTML in the message as I was posting logs....

0 Kudos
Reply
New Contributor

Re: After speed upgrade gateway reboots at least once every two days

Thanks all. Thanks for fixing the local engineering issues. Now I'm stable and connection is wicked fast.

0 Kudos
Reply