Equipment (Modems,Gateways)
Modems, Gateways, and Networking Devices
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Accessing Comcast business gateway

hello,

 

i am trying to access our comcast business gateway so that i can update it, our internet keeps dropping but i have used cusadmin/highspeed but it won't let me in....please help

 

i am just trying to figure out why we keep loosing internet. 

 

thanks,

 

sarah 

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Trusted Forum Contributor

Re: Accessing Comcast business gateway

Hello TDNSarah1 and welcome,

 

You must be interconnected to the Comcast Gateway via an Ethernet based computer connected to any of the LanPorts 1-4 in order to connect. If you are still having issues and are not using a Static IP address, then depress the little black reset button for 15 seconds minimum to reset you default cusadmin/highspeed  CG login credentials.

 

Hope this helps you out.

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Re: Accessing Comcast business gateway

ok so im not so sure i understand what you mean. 

 

i am on 1 of the 7 computers on our network. are you saying that i need to be on a specific computer to do this?

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Re: Accessing Comcast business gateway

No I am saying that any computer directly connected to the CG via Ethernet cable can be used to log into any LanPort 1-4 in the CG.

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Re: Accessing Comcast business gateway

ok thanks....i think this is beyond me at this point....i have no idea what to do but that you very much for your help. 

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