Today my gateway was replaced with a
root@infra:/etc/bind# nslookup www.comcast.com 188.8.131.52 Server: 184.108.40.206 Address: 220.127.116.11#53 Non-authoritative answer: www.comcast.com canonical name = www.comcast.com.edgekey.net. www.comcast.com.edgekey.net canonical name = e523.dscb.akamaiedge.net. Name: e523.dscb.akamaiedge.net Address: 18.104.22.168 root@infra:/etc/bind# nslookup www.comcast.com 22.214.171.124 Server: 126.96.36.199 Address: 188.8.131.52#53 Non-authoritative answer: www.comcast.com canonical name = www.comcast.com.edgekey.net. www.comcast.com.edgekey.net canonical name = e523.dscb.akamaiedge.net. Name: e523.dscb.akamaiedge.net Address: 184.108.40.206 root@infra:/etc/bind# nslookup www.comcast.com 220.127.116.11 Server: 18.104.22.168 Address: 22.214.171.124#53 Non-authoritative answer: www.comcast.com canonical name = www.comcast.com.edgekey.net. www.comcast.com.edgekey.net canonical name = e523.dscb.akamaiedge.net. Name: e523.dscb.akamaiedge.net Address: 126.96.36.199As it was not happening before, I'm assuming that it is a weird behavior from the gateway... it is configured in pass thru, firewall is disabled, wan dhcp is disabled, all rules are off... Is that a bug ? Am I missing some obvious button to disable that dreadful transparent proxying ?
Hi there GaelMartinez! Congratulations on the new gateway and thank you for taking the time to post your question about disabling the proxy! Have you already disabled the proxy settings on each connected device?
I will test in a bit, on the phone with another support tech, I did confirm that outbound port 53/tcp traffic does not reach its destination when portscanning between one of my servers directly plugged into the gateway and my remote server...
So after engineering looked at it, i was told it is not a comcast issue, "it is outside your boundaries for support"... it is an issue with my devices on the internet not recognizing my new modem....
- the existing configuration worked for nearly 8 years until the modem was replaced...
- I can connect to various other servers on the internet on ports 48, 49, 50, 51,52,54,55,56 tcp but NOT 53 tcp/udp
- Looks like that new thingie Security Edge is definitively monitoring my dns traffic and cannot be turned off, the button is blocked ! I have my own security solution in place, I do not need comcast to restrict me like that...
- The fact that ANY ip on the internet does now appear as a valid functional DNS server when they should not !
- I'm impacted and cannot conduct my business as I did before 12/24 and had to rehost mail and dns servers to another location
- I cannot replace that gateway with my own without losing the static ips I have to avoid whatever firmware is impacting me
Thank you Comcast Business !... it is awesome to do business with you... I feel valued... not...
Hi! Thank you so much for providing this information and for your patience. I am sorry to learn that we have made you feel this way. We truly value you and are honored by your business. One option is seeing if we can find you a better bundle that does not include the Security Edge service. How does this sound?
Fantastic! You are awesome for bearing with me through this. What I recommend from here is to give our Loyalty team a call at (800) 391-3000. Our Loyalty department are a team of specialists who are dedicated to resolving package concerns such as this. How does this sound? What I would like to do from here is follow up with you on Monday to make sure you were able to receive a solution from our Loyalty team since I will be offline for the weekend.
Sounds good. I will be offline until Monday, 12/30/19 so I will make sure to follow up with you then to ensure that you receive a solution. In the meantime, please feel free to reach out for any additional questions or concerns. We team is here for you 24/7!
Called the loyalty team and was told they could not remove it as it was part of the current package i was moved into when I upgraded my bandwitdh... the issue is still present and now the security edge website throws an error at me when trying to connect to it ..
Hi there, I am so sorry to see that we have not yet reached a resolution with your concerns. I am so sorry for the delayed response and we do want to make sure that we can reach a resolution as quickly as possible and we can submit a request to look into this further for you. Can you please confirm the best contact number to reach you?
I seem to have the a similar problem and find myself increasingly annoyed as I discover all the problems with this router (CGA4131COM). What really bothers me is that I manually set my DNS, saved the settings..and they appeared to save as expected, yet, when I test those settings I find the DNS remain unchanged from default. I just got the router and this weekend was my first chance to learn about what I received. I started looking closer when I noticed problems with connection drops, which led to discovery of ipv6 issues... and on from there until I thought I was just going crazy.
Unfortunately I have court all day Monday but I will definitely need to speak to someone about rectifying the situation as soon as possible thereafter.
I would like to know how many of these routers were distributed to customers after significant issues were identified months ago? I hope I am just missing the solution thread and someone will point me to it real soon.
I would love to look further into your DNS concerns. Can you please reach out through private message with your first and last name, full service address and account number or phone number and we would love to assist at any time. You can always reach us here through the business forums or you can reach out at any time through 1-800-391-3000 if this is a more convenient option for you.