Domain Names/Static IP
Managing, controlling, and support for Custom Domain Names
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support700
New Member

reverse DNS pointer needed

We need to create a reverse pointer record.  I tried calling and could not get past automatied caller.

I tried Chat and they had no clue what I was talking about.

 

I see others are able to accomplish this with a PM message on  this forum.  Now that I have logged onto this forum, perhaps, someone can help us with that.

3 REPLIES 3
Official Employee

Re: reverse DNS pointer needed

I would definitely like the opportunity to change your experience and get your issues taken care of. Can you please send me a DM with the last four of the account number and/or last statement balance, your full name, phone number, and service address including city, state, and zip code? –RWK

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support700
New Member

Re: reverse DNS pointer needed

Called yesterday. Had to be transfered to business department and then to technical suppoprt.

 

Yes, they took my information and understood what I needed. . I checked today, and the reverse pointer record is now in place.

 

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Official Employee

Re: reverse DNS pointer needed

I'm glad to hear that you were able to get ahold of tech support and that the domain is pointing to the correct IP now. If you happen to have any other questions or concerns that we can assist with, we're always happy to help out Smiley Happy Until then, I hope that you have a lovely rest of the day and thank you for joining the business forums community! We're excited to have you! 

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