Domain Names/Static IP
Managing, controlling, and support for Custom Domain Names
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
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Occasional Visitor

rDNS Record

I need someone to help me with a rDNS record for one of my static IPs. Not sure who I should send the request to. Thanks.

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6 REPLIES 6
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Official Employee

Re: rDNS Record

Hello, how are you? I hope my reply finds you at a good time and your Thursday is going well. The weekend is almost here, which is great! I can get your Reverse DNS taken care of. I will need your account information so a private message will help me get this done. If you can send over your name, full-service address, and your account number (or phone number) to locate the account this would be perfect! If you can also provide the IP address and domain you need it pointed at this will save us some time 🙂 

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Occasional Visitor

Re: rDNS Record

Is there someone that can help me with this request? I have not received a response from my private message. Thanks!

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Occasional Visitor

Re: rDNS Record

I sent a second private message with my information, can you confirm that you received it and give me an update? Thanks

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Official Employee

Re: rDNS Record

Hi! Thank you for your patience. I am not seeing the private message on my end. Would you mind clicking on my handle (Comcast_Gabe) and sending me your first/last name, address, and account number or a phone number linked to the account for security purposes? This can easily be accessed by logging into our business website through this link https://comca.st/2Suk942. You will find your account number listed on the my account tab once you get logged in.

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Occasional Visitor

Re: rDNS Record

Sent you a private message.

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Official Employee

Re: rDNS Record

Hey Jason! I wanted to check in and make sure that you received the email confirmation about the reverse DNS being completed. Please let us know if you have any questions, I hope you're having a nice day in the meantime!

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