New Contributor
•
4 Messages
rDNS Delegation Request -- HELP!
Can I get somebody to please delegate the rDNS lookup for our /29 block -- We want to send the reverse requests to NS0.DNSMADEEASY.COM (primary) and NS1.DNSMADEEASY.COM (secondary).
When the block's been delegated, would you be so kind as to tell me which notation you've used for the reverse lookup (dash or slash... dash prefered).
I've had two separate tickets to go tier 2 to get this working, one of which is still open, and it's terribly broken. I can't get anyone to call me or solve this issue. It's clear that whoever worked on this last didn't understand what I was asking to be done.
Thanks for whatever help you can provide,
Peter
Accepted Solution
Comcast_Jon
Administrator
•
1.5K Messages
11 years ago
Hello PeterGV,
Welcome to the forum.
In order to proceed with the request our IP Engineers will need the following information:
1.Your full name
2. Account number
3. IP Scope
4. Server information (ex: ns.yourdomain.com)
Please send it to me via private message and I will contact the appropriate department.
Thank You
0
PeterGV
New Contributor
•
4 Messages
11 years ago
(pm sent... Comcast_Jon working the problem)
0
0
PeterGV
New Contributor
•
4 Messages
11 years ago
Comcast_Jon has fixed the problem.
Now I can just hope the Tier II support people, who have been codescending, clueless, and dismissive in their interactions with me -- and did not solve the problem -- don't screw it up.
I'll report back here if any further problems arise.
Comcast_Jon was a great pleasure to work with. A true God-send. I was pulling my hair out trying to get Support to understand what I wanted them to do. "rDNS Delegation" isn't on their script, apparently.
Thank you thank you thank you Comcast_Jon
0
0
PeterGV
New Contributor
•
4 Messages
11 years ago
Just to close the loop on this completely: Our rDNS *has* been succesfully delegated, and we're seeing lookups going to our name server.
Comcast_Jon rules!
0
0
Comcast_Jon
Administrator
•
1.5K Messages
11 years ago
PeterGV,
Great to hear things are getting set properly, and once again thank you for your patience!
0
0
gsm_ac_general_contractor_inc
New Contributor
•
1 Message
4 years ago
I need help with my rDNS zone please, I have been with the issue more than 6 month please.
Comcast_Jon
Could you please set up my reverse zone in the ISP side please.
my business email is: contactus@gsmactx.com
I will send to you all information that you need to set up my reverse zone, because my mail server isn't sending email to my client because when their dns asked for my reverse zone, Comcast still responding and as you know it doesn't match with my dns reverse zone.
Thank you
1
0