Domain Names/Static IP
Managing, controlling, and support for Custom Domain Names
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TrishaBH
Visitor

domain and email addresses transfer

I finally got our existing website servers pointing to Comcast. I went in and made all of our exisiting email addresses. What do I do now to ensure our email is going to work with Comcast. I am afraid of turning service off with Windstream because I don't want to lose the email addresses.

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9 REPLIES 9
Community Manager
Community Manager

Re: domain and email addresses transfer

Hello Trisha,

 

Welcome to the forum.

 

To your query first the community would like to know if have completed the BYOD process (bring your own domain).

We ask this because if you change all your DNS entry without completing the BYOD process it will cause much delay.

 

Here are steps information to BYOD process please review them and complete the transfer. (Link)

 

Thank you

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TrishaBH
Visitor

Re: domain and email addresses transfer

Yes I have completed this step, and it shows up under My Manage Websites.

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Community Manager
Community Manager

Re: domain and email addresses transfer

TrishaBH

 

If you completed all those steps then there is just few more steps left to have Comcast as your SOA (start of a authority)

1. Please make sure to back up all your current DNS entry information.

2. Change the Name Servers from your current SOA to Comcast's: adns.cs.siteprotect.com and bdns.cs.siteprotect.com

3. Please allow time for propagation, and then Comcast will be your SOA.

 

If you need further clarification, please don't hesitate to post.

 

Thank you

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TrishaBH
Visitor

Re: domain and email addresses transfer

We have completed this step also. I don't know what the next step in the process is though because I am still checking email through windstream's web portal

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Community Manager
Community Manager

Re: domain and email addresses transfer

TrishaBH,

 

Based on your posts you have completed the following steps.

1. activated your business online account

2. started and completed BYOD (bring your own domain) process on the business online account

 

What is left to do is to actually change the Name Servers to use Comcast as your SOA(start of a authority).

Below are option and step to change it.

 

Check that your domain displays Active on the Manage domains page (and confirm that you have backed up your email and web hosting files). Once active, you have three options from which to choose to use Comcast for:

Option 1. both email and website hosting,
Option 2. just email hosting, or
Option 3. just website hosting.

Directions for options 1, 2 and 3 are as follows:

Option 1. For both email and website hosting through Comcast, access your registrar (e.g., Godaddy.com, Network Solutions) and update the current Name Server entries to the following Comcast addresses:

• adns.cs.siteprotect.com
• bdns.cs.siteprotect.com

Note: If needed, the IP address for adns.cs.siteprotect.com is 64.26.28.8. The IP address for bdns.cs.siteprotect.com is 64.41.123.9

You have now completed integrating your current domain with your Comcast Business Internet service.

Option 2. If you only want Comcast to host your email, you will need to update your MX records with your DNS provider to the correct Comcast MX records as follows:

Sign in to your Comcast Business online account and select Websites from the Manage Services menu.

• Select DNS info for domains.

• The DNS name will display the information for your registered domain.

• The MX records will start with mq01 / mq02 / mx01.

Option 3. If you only want Comcast to host your website, you will need to update only your A record to the correct Comcast A record. To obtain the correct Comcast A record, please call 1-800-391-3000.

 

 

Thank you

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Ed_Dodds
New Member

Re: domain and email addresses transfer

Are only the following three necessary (for Network Solutions MX's):


50  mq01.chX.comcast.net
50  mq02.chX.comcast.net
10  mx01.chX.comcast.net

 

or do these need to be added as well?

 

autodiscover-rd.chX.comcast.net
imap.chX.comcast.net
pop.chX.comcast.net
smtp.chX.comcast.net

 

If so, what is/are the suggested priority level number(s)?

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Ed_Dodds
New Member

Re: domain and email addresses transfer

Apparently, the first three alone are sufficient...

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Ed_Dodds
New Member

Re: domain and email addresses transfer

Unless you are off the Comcast network (accessing wirelessly, apparently) and then the automagick discovery doesn't seem to occur. Add all entries with values appropriate to that DNS host provider. 

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Community Manager
Community Manager

Re: domain and email addresses transfer

Hello Ed_Dodds,

 

Welcome to the forum.

To your query, those MX records are needed to receive mail, as long as you are using OWA access only.

To utilize exchange features auto-discover record will be require to use it.

We also recommend setting up imap,pop, and smtp record, in case you are on a network not allowing exchange access but still preferring to use an email application.

 

For priority level numbers, keep them as it is.

 

Thank you

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