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Unable to set up company email...

I have been attempting to set up my business' email domain for the past week. I successfully registered the domain, but when I log into the portal/navigate to the email services tab I continue to see "We’re sorry, but we are unable to retrieve your information right now. Try Again....." I have had MULTIPLE issues since switching services to Comcast last week.

 

Numerous hours have been WASTED in the past week going back and forth with representative. My portal shows no issues with the service status, yet there is a red exclamation point above the e-mail and calendar icons. I regret ever switching services to Comcast, seeing as how my company is unable to function without this service!

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Accepted Solutions
Community Manager
Community Manager

Re: Unable to set up company email...

Hello frustrated1,

 

Welcome to the forum.

We do apologize for the multiple issue you had trying to setup your Myaccount and appreciate your patience with us.

 

Let us assist you in this issue, but can you clarify few things for us?

1. What is the Internet Browser you have using?

2. Have you try using another computer for comparison?

3. Is there open customer ticket you know of from Comcast?

 

Thank You

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New Member

Re: Unable to set up company email...

I have tried Google Chrome, Internet Explorer, and Firefox from multiple computers and devices. Currently on the phone (again) being told there is an "outage" in my area and your reps will be unable to assist me with email until further notice. I AM EXTREMELY UPSET. I waited all weekend for a call that was supposed to come within 24 hours from your upper support team. The most recent ticket # I have is CR326233780, but I have MANY OTHERS if you would like them all...

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8 REPLIES 8
Community Manager
Community Manager

Re: Unable to set up company email...

Hello frustrated1,

 

Welcome to the forum.

We do apologize for the multiple issue you had trying to setup your Myaccount and appreciate your patience with us.

 

Let us assist you in this issue, but can you clarify few things for us?

1. What is the Internet Browser you have using?

2. Have you try using another computer for comparison?

3. Is there open customer ticket you know of from Comcast?

 

Thank You

View solution in original post

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New Member

Re: Unable to set up company email...

I have tried Google Chrome, Internet Explorer, and Firefox from multiple computers and devices. Currently on the phone (again) being told there is an "outage" in my area and your reps will be unable to assist me with email until further notice. I AM EXTREMELY UPSET. I waited all weekend for a call that was supposed to come within 24 hours from your upper support team. The most recent ticket # I have is CR326233780, but I have MANY OTHERS if you would like them all...

View solution in original post

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Community Manager
Community Manager

Re: Unable to set up company email...

Hello frustrated1,

 

We have engaged the Regional Support Center to assist in resolution of this issue.

 

Thank You

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Visitor

Re: Unable to set up company email...

Still no resolution, nobody has attempted to make contact in days. What's up? Do I need to cancel my services? I feel I received better customer service when I was with Frontier- and the reason I switched to Comcast was due to HORRIBLE CUSTOMER SERVICE!

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Visitor

Re: Unable to set up company email...

This is not   "SOLVED" as I see it has been changed to!!!!!!

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Community Manager
Community Manager

Re: Unable to set up company email...

Hello frustrated2,

 

We do apologize for delay on addressing your query.

Our support team is still working on the issue.

 

Thank you for your patience.

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Community Manager
Community Manager

Re: Unable to set up company email...

Hello frustrated2,

 

Our support team states this issue has been resolved.

If you need further assistance or would like to share your experience, please post.

 

 

Thank you

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New Member

Re: Unable to set up company email...

I don't understand what the point of this issue being on here if you guys are not going to tell what was wrong and how to fix.

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