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Unable to Transfer Domain

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GatorChi
Visitor

Unable to Transfer Domain

When I try to transfer my domain I get the following error;

“Unable to Transfer Domain, Please try again or contact the administrator”

It worked the first time yesterday, but after I changed the CName at my GoDaddy account and tried again to see if the status for step 2 turned to “Completed” I now get this error all of the time. Removing the CName variable from GoDaddy did not help and Comcast Technical support keeps opening and closing tickets.

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Trusted Forum Contributor

Re: Unable to Transfer Domain

Hello GatorChi and welcome,

 

If you are looking to add your domain to your Business Class Portal account, then please follow Use your existing domain name with Comcast Business email and web hosting because if you are not then the error message you are receiving is due to one of the following reasons:

 

1. GoDaddy has your domain locked and therefore Comcast cannot transfer it in under the Comcast umbrella. Contact GoDaddy to unlock (enable the transfer flag) your domain.

 

2. You did not follow the aforementioned directions correctly. But you can check this by logging into your administator account and under Manage Services.Email or Website, click on View DNS Info and tell us if you see you added domain name in this view DNS info list.

 

Hope this helps you out.

 

 

 

 

 

 

 

 

GatorChi
Visitor

Re: Unable to Transfer Domain

Hello VBSSP-RICH,

 

GoDaddy does not have a lock on the domain.

 

I do not see a View DNS Info link and there is no domain associated wit the account.

GatorChi
Visitor

Re: Unable to Transfer Domain

I gave up and purchased a license of Office 365 and got it set up in minutes.  Not a good experience with Comcast so far.

Community Manager
Community Manager

Re: Unable to Transfer Domain

Hello GatorChi,

 

We are sorry to hear about your domain transfer issue. If you are still having transfer issues please feel to send me a private message with your account number and domain and I will be happy to look into your issue.

 

Thank you

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