Static IP Reprovision

[MichaelN]

We never activated our static IP and have been using DHCP for a couple years.  I put the modem in bridge mode and tried setting up static on a new router a couple weeks ago it and it didn't work.  The router works on DHCP fine.  Can you issue a new IP address to see if a "fresh" number clears the problem? 

I called support about this and they told me they'd look into and call me back... they never called back.   

Thanks

[CC-Michelle1]

I would like to help with your static Ip concerns. Please reach out through DM with the name, address and phone number on the account? 

[MichaelN]

DM sent, thanks

[Comcast_Gina]

My apologies MichaelN, I am not able to find that private message. Are you able to try clicking on my handle (Comcast_Gina) and sending a private message that way? 

[MichaelN]

Hi- I had sent it to Comcast_Michelle1, but I'll send it to you also, thanks

[Comcast_Gina]

I got it! Thanks and I'll meet you there.