A little help please... I need RDNS pointers configured for our domains. Message me and I'll pass the info along.
Oh, and it would be good if your Tier 1 support people actually knew what a PTR record was - if nothing more then to say that they can't help but here's where you can go to get help.
Welcome to the forum.
Please send me the following information via pm (private message) for assistance.
1. Your Full Name
2. Your Account Number
3. RDNS/PTR entry with static IP info
(EX: xx.xx.xx.123 -> mail.mydomain.com)