Domain Names/Static IP
Managing, controlling, and support for Custom Domain Names
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Contributor

Provide service agreement details regarding PTR and RFC2317 PTR delegation?

Comcast,

 

Will you please provide where any service agreements which state that a Comcast Business customer can have PTR records but not PTR delegation (per RFC2317)?

 

Thank you.

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Official Employee

Re: Provide service agreement details regarding PTR and RFC2317 PTR delegation?

Hi there, thanks so much for taking the time to reach out to the Digital Care Team here through the forums. You have reached the right team to help with your request. Can you please send us a private message with your name, the full address, and phone/account number? 

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Official Employee

Re: Provide service agreement details regarding PTR and RFC2317 PTR delegation?

Hi there, thanks so much for taking the time to reach out to the Digital Care Team here through the forums. You have reached the right team to help with your request. Can you please send us a private message with your name, the full address, and phone/account number? 

View solution in original post

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Contributor

Re: Provide service agreement details regarding PTR and RFC2317 PTR delegation?

Yes, I can provide that information, however, can  you not pooint to online agreements that are customary for all Comcast Business accounts?  For example, I can see form the forum postings here, that PTR records are something that Comcast provides as a customary business practice, yet, when I look at my contract I see no mention of PTR records.

 

This means that the configuration of PTR records is either a "doing business as usual" practice, part of standard operating procedures, or it's governed by some other agreement of which customers are unaware.

 

If it's just a courtesy, why are Comcast Business customers not also afforded the courtesy of using RFC2317 PTR delegations?

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Contributor

Re: Provide service agreement details regarding PTR and RFC2317 PTR delegation?

I ask these questions because in the past few months I have seen many requests in this forum for reverse DNS delegation (aka RFC2317 PTR delegation), but they have gone unsatisfied and I want an official statement from Comcast Business about why it will not provide such a basic and customary service---one that I've had successfully since the 1990s with other ISPs---for those business customers which opt to purchase a /28 block of IP addresses.

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Contributor

Why no reverse DNS delegation?

Will someone please spell out in plain English why Comcast refuses to even discuss reverse DNS delegation with "business class" customers?

 

Will someone please show where in a the "Comcast Business" service agreement that PTR records are allowed but not PTR delegation?

 

PTR delegation is a "business class" IP service that has been provided by ISPs since the 1990s (RFC2317 style).  Why will nobody at Comcast address this issue?

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Contributor

Re: Reverse DNS Request

Something is seriously wrong with Comcast and their claim that they offer "business class" service to their customers.  In any other ISP, "business class" means that they will gladly delegate PTR records for reverse DNS as a usual and customary part of "business".  But Comcast apparently refuses to honor requests for reverse DNS, despite the fact that there is nothing in the service agreement that says that they only allow PTR records to be provided and not PTR record delegation.

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Contributor

PTRs: What part of the "business class" contract governs PTR records and their use?

Will someone at Comcast please show me where, in the "Comcast Business" contract that I signed, the service agreement states that customers are only allowed to have PTR records and not PTR delegation?

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Official Employee

Re: Reverse DNS Request

Hi there, thank you so much for reaching back out and we do want to make sure that we get this taken care of for you as quickly as possible. Can you please confirm your name, the full address, and phone/account number? 

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Official Employee

Re: PTRs: What part of the "business class" contract governs PTR records and their use?

There are services we offer through our Enterprise team that may need your needs: https://comca.st/39IM4TU . If you would like for us to contact that team, we'd be glad to do so if you'd send us a Private Message with your best contact information. 

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New Member

Re: PTRs: What part of the "business class" contract governs PTR records and their use?

I am currently trying to resolve this same issue.  We host our own DNS (NS,A,MX,etc.) alongside multiple domain names.  If I have to request each and every record...then running our own DNS is pointless.  If Comcast entered PTR records directing all requests from our static IPs to the in-house gateway/modem, would that resolve the problem?  

I suppose what I'm asking...how do we pose the "proper question/request" to tech support?

 

--Bill

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Official Employee

Re: PTRs: What part of the "business class" contract governs PTR records and their use?

Hi! Thanks for your patience and for reaching out to the Comcast! I can certainly help with the PTR request. To get started, would you mind clicking on my handle (Comcast_Gabe) and sending us a private message with your name, address, and account number or phone number linked to the account.

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Contributor

Re: PTRs: What part of the "business class" contract governs PTR records and their use?

Will you point to the contract agreement that states Comcast will only offer to manage PTR records directly and not as a RFC2317 style delegation (something that AT&T, and other major ISPs offer to their SMB customers with a /28 allocation of IPs).  I don't see why "Enterprise" is required for something that is offered as "Business" level service elsewhere.

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Official Employee

Re: PTRs: What part of the "business class" contract governs PTR records and their use?

Thanks so much for taking the time to reach out to us through our business forums regarding RDNS support.  I very much appreciate your patience and greatly apologize for the delay in our response. Currently, RDNS is a service that our small business internet services do not support. Your small business account is governed by limitations that only support specific services regarding Comcast-provided Static IP addresses. We do have the option of setting you up with our Enterprise or cloud solutions services which do have more advanced support options available. As always if you should have any further questions or concerns regarding your services or are interested in setting up services with either department we would be happy to assist.please do not hesitate to reach out to us through private message with your first and last name, business service address and account number or phone number. 

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