Domain Names/Static IP
Managing, controlling, and support for Custom Domain Names
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
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New Contributor

PTR record

I would like some PTR records changed for my /29. How is that accomplished? Can I open a ticket somewhere?

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2 ACCEPTED SOLUTIONS

Accepted Solutions
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Community Manager
Community Manager

Re: PTR record

RCSheets.  The Business Service Center @ 1-800-391-3000 is available 24X7 and will assist with all service related issues.  Alternately if you send a PM to me or any Forum Admin we will route it to the Server Admin for input.

 

Thank You

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New Contributor

Re: PTR record

AFA,

 

Using the forum as though it were a ticketing system, starting a topic and then sending a PM to a forum administrator, seems to be the more effective way to go. I'd suggest trying that, since the phone support is by all accounts terrible, and there is no customer-facing ticketing system.

 

Best of luck.

View solution in original post

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4 REPLIES 4
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Community Manager
Community Manager

Re: PTR record

RCSheets.  The Business Service Center @ 1-800-391-3000 is available 24X7 and will assist with all service related issues.  Alternately if you send a PM to me or any Forum Admin we will route it to the Server Admin for input.

 

Thank You

View solution in original post

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New Contributor

Re: PTR record

It surprises me that there's no way to send email or log in to a ticketing system to open such a request, but I suppose I'll PM you. I don't feel like calling and waiting on hold for something this simple.

 

Thanks.

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Visitor

Re: PTR record

Unfortunately Jon, I called that number, and it was nothing but a call tree.  And no option other than cable service was represented.

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Highlighted
New Contributor

Re: PTR record

AFA,

 

Using the forum as though it were a ticketing system, starting a topic and then sending a PM to a forum administrator, seems to be the more effective way to go. I'd suggest trying that, since the phone support is by all accounts terrible, and there is no customer-facing ticketing system.

 

Best of luck.

View solution in original post

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