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PTR record

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rcsheets
New Contributor

PTR record

I would like some PTR records changed for my /29. How is that accomplished? Can I open a ticket somewhere?

Accepted Solution

Re: PTR record

RCSheets.  The Business Service Center @ 1-800-391-3000 is available 24X7 and will assist with all service related issues.  Alternately if you send a PM to me or any Forum Admin we will route it to the Server Admin for input.

 

Thank You

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Accepted Solution

Re: PTR record

AFA,

 

Using the forum as though it were a ticketing system, starting a topic and then sending a PM to a forum administrator, seems to be the more effective way to go. I'd suggest trying that, since the phone support is by all accounts terrible, and there is no customer-facing ticketing system.

 

Best of luck.

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Community Manager
Community Manager

Re: PTR record

RCSheets.  The Business Service Center @ 1-800-391-3000 is available 24X7 and will assist with all service related issues.  Alternately if you send a PM to me or any Forum Admin we will route it to the Server Admin for input.

 

Thank You

rcsheets
New Contributor

Re: PTR record

It surprises me that there's no way to send email or log in to a ticketing system to open such a request, but I suppose I'll PM you. I don't feel like calling and waiting on hold for something this simple.

 

Thanks.

AFA
Visitor

Re: PTR record

Unfortunately Jon, I called that number, and it was nothing but a call tree.  And no option other than cable service was represented.

rcsheets
New Contributor

Re: PTR record

AFA,

 

Using the forum as though it were a ticketing system, starting a topic and then sending a PM to a forum administrator, seems to be the more effective way to go. I'd suggest trying that, since the phone support is by all accounts terrible, and there is no customer-facing ticketing system.

 

Best of luck.