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PTR record for outbound email

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aprice
New Member

PTR record for outbound email

We need a valid PTR record for an address hosting a mail server we use for sending email alerts. Due to infrastructure and client restrictions, we must use this external server for outbound email alerts initiated by our SIEM product. Where should I direct this request?
Accepted Solution

Re: PTR record for outbound email

Sorry to hijack this thread, but I need to do the same thing.  Can you help me as well?

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Accepted Solution

Re: PTR record for outbound email

Welcome ddockter.  Please send me a PM with the IP address of the server and the server name.   We will have it added to the servers.

 

Thank you

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Community Manager
Community Manager

Re: PTR record for outbound email

Hello aprice,

 

Welcome to the forum.

I can setup the PTR, if static IP range is lease from Comcast.

Please send me the following information via private message to assist:

Account Information

RNDS (PTR) dns entry record - example: 198.162.1.1 -> alert.mydomain.com.

 

 

Thank You

ddockter
Visitor

Re: PTR record for outbound email

Sorry to hijack this thread, but I need to do the same thing.  Can you help me as well?

Community Manager
Community Manager

Re: PTR record for outbound email

Welcome ddockter.  Please send me a PM with the IP address of the server and the server name.   We will have it added to the servers.

 

Thank you

ddockter
Visitor

Re: PTR record for outbound email

I should probably be able to figure this out, but what is your e-mail address?

Community Manager
Community Manager

Re: PTR record for outbound email

To send a PM.  Click on the user name and then click the link on the right  <send this user a private message>.  Messages   link/box  at the top indicates mail received.

 

Community Manager
Community Manager

Re: PTR record for outbound email

ddockter.  We have added the requested to the PTR'S to the Comcast Name Servers.  Let us know if need further assistance.

 

Thank you.