Domain Names/Static IP
Managing, controlling, and support for Custom Domain Names
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dharlan
New Member

PTR record for email server

We need to have a PTR record created for our email server.  What are the appropriate steps to get this done?

 

Thanks.

Damion

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5 REPLIES 5
Official Employee

Re: PTR record for email server

Hi Damion and welcome to the business support forums.

 

I can make the DNS request for you. Please private message me your account number, the name of your business, the static IP address and the name service it should be pointing to. 

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nmcindy
New Member

Re: PTR record for email server

Hi Phil, We need a PTR record setup as well. Per your recommendation to other users, I've sent you a private message with our information on it. Please let me know once it's been setup. Thanks!

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Official Employee

Re: PTR record for email server

Hi nmcindy.

 

I just replied to your private message. Please send a response there.

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imacaluso
Visitor

Re: PTR record for email server

Hello Phil,

 

My name is Izzy I'm with Arde Inc.

 

Optimum is rejecting emails from ArdeInc..com

 

Can we get our PTR record changed? from what it is to what we have?

 

If it would solve our problem?

 

How do I get in touch with you?

 

How do I get more private specific information to you outside of this forum?

 

Thanks,
Izzy

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Official Employee

Re: PTR record for email server

 

Hi imacaluso. Just responded to your private message. Please send a reply there.

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