Domain Names/Static IP
Managing, controlling, and support for Custom Domain Names
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JesNoFear
New Member

PTR Updates

I have 2 PTR's I need changed, Who can I contact to have them updated?

- Jason

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4 REPLIES 4
Community Manager
Community Manager

Re: PTR Updates

Hello JesNoFear,

 

Welcome to them forum.

Please send me the following information via private message (pm) so may assist.

1. Your Full Name

2. Your Account Number

3. RDNS entry - (EX: aaa.bbb.ccc.ddd --> mail.mydomain.com)

 

 

Thank you

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tomiii
Visitor

Re: PTR Updates

It would be awesome if Comcast let cusomers with static IPs manage their own PTRs for the addresses they own. Any plans from Comcast to make this available without having to call someone?

 

 

Tom.III

 

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Community Manager
Community Manager

Re: PTR Updates

Hello tomiii,

 

We apologize but at this time customer has to call in for all  PTR/RDNS requests.

However, I will forward this interest to our product and support team for future consideration.

 

 

Thank you for your patience and understanding.

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Community Manager
Community Manager

Re: PTR Updates

Jason,

 

I've received your pm for PTR entry.

As requested entry record has been updated.

Please allow 12 hrs for entry propagation.

 

 

Thank you

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