Domain Names/Static IP
Managing, controlling, and support for Custom Domain Names
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Occasional Visitor

PTR Record

Hi we need a change to the PTR record for our IP address.  We recently changed our domain name and began having issues receiving email from a number of customers.  We'd like to return to the original setting until we can correct the problem with our customers.

 

I sent a private message to Comcast_John eariler in the week asking about this but I have not received a reply nor seen any change.

 

Rapid response would be appreciated.

 

Thank you,

 

Jim Mazurek

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Accepted Solutions
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Respected Member

Re: PTR Record

Sorry for the delay,

 

Feel free to send me a private message with your requested entry.

 

Thank you

View solution in original post

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3 REPLIES 3
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Respected Member

Re: PTR Record

Sorry for the delay,

 

Feel free to send me a private message with your requested entry.

 

Thank you

View solution in original post

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Occasional Visitor

Re: PTR Record

Jacob,

 

The change I requested still hasn't been made. As a result our organization has not been able to receive email from one or more of our customers for a week now.  I really need our PTR record updated ASAP.

 

Thank you,

 

James Mazurek

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Re: PTR Record

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