Domain Names/Static IP
Managing, controlling, and support for Custom Domain Names
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nasn
Visitor

PTR Record Request

Can someone please help me with getting a PTR Record created?  Thanks

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4 REPLIES 4
nasn
Visitor

Re: PTR Record Request

I have been waiting on Comcast phone support since 9/3/2019 to have them create a PTR Record, so I was hoping to get a faster response here in the forums.  We have email bouncing back because we have not been able to get anyone at Comcast to create this PTR Record.  I would appreciate it a response from Comcast.

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Bradipo
New Contributor

Re: PTR Record Request

I've been waiting just as long if not longer to get PTR delegation setup (RFC 2317 style) for the /28 subnet I have because I need more than just a single PTR and don't want to contact Comcast every time I need to change something.  Maybe Comcast Business Support is being transitioned to an outsourcing company?

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Community Manager
Community Manager

Re: PTR Record Request

Hi nasn, I can help with getting this request taken care of for you. Can you send us a private message by sending us a private message with your name and the address that's associated with the account?-Sean

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Community Manager
Community Manager

Re: PTR Record Request

Hi Bradipo, let me help with getting this request taken care of for you as well. Can you send us a private message with your name, address that's listed on the account?-Sean

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