Domain Names/Static IP
Managing, controlling, and support for Custom Domain Names
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eagletn
New Member

No A Record MXToolbox - ISP Record Creation needed?

I have our Exchange server setup and configured. However, when I do a mxlookup I am receiving a {No A Record} message for the IP address.

I believe I need to have Comcast setup an A Record pointing to our gateway in order to finish this up. If I could get some clarification and help with this issue, that would be great.

 

Thanks!

 

 

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7 REPLIES 7
eagletn
New Member

Re: No A Record MXToolbox - ISP Record Creation needed?

Am I wrong in assuming this? Do I just need to add an additional A record. We have one A record for our website address. With the MX Record and an additional A record, will the website be accessible and will the mail route to the correct place?

 

Thank you!

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Trusted Forum Contributor

Re: No A Record MXToolbox - ISP Record Creation needed?

with the domain we could troubleshoot but without it were blind. the response needed would be two pages long without knowing it.


@eagletn wrote:

Am I wrong in assuming this? Do I just need to add an additional A record. We have one A record for our website address. With the MX Record and an additional A record, will the website be accessible and will the mail route to the correct place?

 

Thank you!


 

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eagletn
New Member

Re: No A Record MXToolbox - ISP Record Creation needed?

 
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Trusted Forum Contributor

Re: No A Record MXToolbox - ISP Record Creation needed?

Do you run a local dns server? or are you fully relying on comcast managed network service.

 

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eagletn
New Member

Re: No A Record MXToolbox - ISP Record Creation needed?

Local DNS. Also, the Domain is hosted by GoDaddy and our website is actually hosted by another 3rd party vendor. 

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Community Manager
Community Manager

Re: No A Record MXToolbox - ISP Record Creation needed?

Hello eagletn,

 

Good working with you to resolve this issue.

As we have discussed DNS entry has to be updated on the host/SOA.

 

Thank you and if you have any other question or can assist a fellow community member, please post.

We look forward to your presence in the forum!

 

 

Samuel,

 

Thank you for your kind contribution, the community always appreciate it!

Trusted Forum Contributor

Re: No A Record MXToolbox - ISP Record Creation needed?

I got pulled last night with a family emergency but expected a zone entry needing to be directed at the root zone but didnt have time to confirm it.
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