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No A Record MXToolbox - ISP Record Creation needed?

SOLVED
eagletn
New Member

No A Record MXToolbox - ISP Record Creation needed?

I have our Exchange server setup and configured. However, when I do a mxlookup I am receiving a {No A Record} message for the IP address.

I believe I need to have Comcast setup an A Record pointing to our gateway in order to finish this up. If I could get some clarification and help with this issue, that would be great.

 

Thanks!

 

 

Accepted Solution

Re: No A Record MXToolbox - ISP Record Creation needed?

Am I wrong in assuming this? Do I just need to add an additional A record. We have one A record for our website address. With the MX Record and an additional A record, will the website be accessible and will the mail route to the correct place?

 

Thank you!

View solution in context
Accepted Solution

Re: No A Record MXToolbox - ISP Record Creation needed?

with the domain we could troubleshoot but without it were blind. the response needed would be two pages long without knowing it.


@eagletn wrote:

Am I wrong in assuming this? Do I just need to add an additional A record. We have one A record for our website address. With the MX Record and an additional A record, will the website be accessible and will the mail route to the correct place?

 

Thank you!


 

View solution in context
Accepted Solution

Re: No A Record MXToolbox - ISP Record Creation needed?

View solution in context
eagletn
New Member

Re: No A Record MXToolbox - ISP Record Creation needed?

Am I wrong in assuming this? Do I just need to add an additional A record. We have one A record for our website address. With the MX Record and an additional A record, will the website be accessible and will the mail route to the correct place?

 

Thank you!

Trusted Forum Contributor

Re: No A Record MXToolbox - ISP Record Creation needed?

with the domain we could troubleshoot but without it were blind. the response needed would be two pages long without knowing it.


@eagletn wrote:

Am I wrong in assuming this? Do I just need to add an additional A record. We have one A record for our website address. With the MX Record and an additional A record, will the website be accessible and will the mail route to the correct place?

 

Thank you!


 

eagletn
New Member

Re: No A Record MXToolbox - ISP Record Creation needed?

 
Trusted Forum Contributor

Re: No A Record MXToolbox - ISP Record Creation needed?

Do you run a local dns server? or are you fully relying on comcast managed network service.

 

eagletn
New Member

Re: No A Record MXToolbox - ISP Record Creation needed?

Local DNS. Also, the Domain is hosted by GoDaddy and our website is actually hosted by another 3rd party vendor. 

Community Manager
Community Manager

Re: No A Record MXToolbox - ISP Record Creation needed?

Hello eagletn,

 

Good working with you to resolve this issue.

As we have discussed DNS entry has to be updated on the host/SOA.

 

Thank you and if you have any other question or can assist a fellow community member, please post.

We look forward to your presence in the forum!

 

 

Samuel,

 

Thank you for your kind contribution, the community always appreciate it!

Highlighted
Trusted Forum Contributor

Re: No A Record MXToolbox - ISP Record Creation needed?

I got pulled last night with a family emergency but expected a zone entry needing to be directed at the root zone but didnt have time to confirm it.