Domain Names/Static IP
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Need additional static IP addresses...

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ussp
New Contributor

Need additional static IP addresses...

Need additional static IP addresses on accounts we have.

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Community Manager
Community Manager

Re: Need additional static IP addresses...

Hi ussp! I just responded to another forum thread of yours and so if you would please click on our handle (ComcastBiz_Support) and send a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and the information requested in the other thread as well as how many statics you'd like to add and to which account. 

 

-Gina

ussp
New Contributor

Re: Need additional static IP addresses...

This has been done and was told 72 hours, yet it still hasn't been completed. Not sure why this takes so long.

Community Manager
Community Manager

Re: Need additional static IP addresses...

Hello and thanks for taking the time to reach back out to us regarding the PTR request. I see that we did reach out to you on 11/1/19 as you stated that you had more than 1 account that you needed to set up the PTR records on. Reviewing the messages I am not showing that we got a response regarding which Ip's need to be updated and the server that they should be pointing to. I would love to get these records set up for you. Is there any possible way that you can supply the information that we have requested? -Comcast_Michelle

ussp
New Contributor

Re: Need additional static IP addresses...

I responded to multiple messages -- saying just do the 1 account for now. I will send you a direct message with the info.

Community Manager
Community Manager

Re: Need additional static IP addresses...

If you can respond through this handle with a private message as you have been doing today with the information requested this will ensure that I get the information and can get this record updated. I am showing that we have multiple threads open and this may be part of the confusion and why we are not getting the information accurately to get this updated for you. -Comcast_Michelle

ussp
New Contributor

Re: Need additional static IP addresses...

I've done that twice now....

Community Manager
Community Manager

Re: Need additional static IP addresses...

My apologies for causing any confusion. It is just I am slightly confused by the fact that we are already communicating over private message and you stated that you would directly message me. Can you please provide me the information through this conversation and thread so that I can get this information updated for you? -Comcast_Michelle

ussp
New Contributor

Re: Need additional static IP addresses...

United States Special Police / 211 ELM ST NW UNIT 11 , WASHINGTON , DC 20001 Acct. # 8299700042792281 96.73.174.161point to dc3.ussp.us