Need a PTR record

[shadmin]

We would like to have a pointer record added.  Thank you.

[Comcast_Phil · Accepted solution]

Hi shadmin.

I can help with your PTR record request. Please private message me your full name, the name of your business, the full address of your business location and the phone number associated with your business account. Please also include the static address you would like to use along with where you would like that to resolve to. 

[CNT]

We recently started using DNS Made Easy to host our DNS services.  We would like to also have them provide reverse DNS service that we can manage.  How do I go about getting reverse DNS delegated to their name servers?

[Comcast_Michael]

Hey CNT. I just sent you a message on another Forums post (https://forums.businesshelp.comcast.com/t5/Domain-Names-Static-IP/rDNS-request/m-p/37517#M3004). I can help with your PTR request. Send me a private message to get started.

[CNT]

We would like to provision our own reverse DNS using DNS Made Easy. Can you help?

[KomKastUser]

Hello,

I also need a PTR record.  We have 5 static IPs and when a link is included to our domain, it gets flagged as "suspicious link" because there is no reverse PTR to look up and find a matching domain.  I won't post IP and domain here, but would like you to do the same for me, send me your contact info and I will send it as private message.

[Comcast_Michelle]

Thanks so much for taking the time to reach out to us through our business forums. PTR records can be very important when using your own email servers and I would be more than happy to assist you in getting these records set up. Can you please reach out through private message with your first and last name, full service address and account number or phone number? 

[CMP]

Please see below:

I have a job ticket in for a change to my PTR record.

I have followed up on the job ticket a couple of times and been told a technician is working ticket.

It seems like it should be completed by now.

Are you able to check into this for me?

Thanks

John

.

After a little (and anticipated) pain, I did get through to someone at Comcast who knew what a PTR record is.

Ticket # CR 91094356 was escalated to tier 2 support.

24 hour estimate

I expect to receive a call when they are either working on it or are done.

[Comcast_Michelle]

Thanks so much for taking the time to reach out to us regarding your PTR request. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all that we can to assist. I would love to get you an update on your request. Can you please reach out through private message with your first and last name, business service address and account number or phone number? 

[shrimantpatel]

Added new set of IP addresses today, wanted to add PTR records for my mail server that points to the new IP address , can you help