Domain Names/Static IP
Managing, controlling, and support for Custom Domain Names
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Occasional Visitor

Need Reverse DNS records set on Comcast static IP

We have some problems because the current reverse DNS is generic. We need a reverse DNS that is related to our domain name.

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Official Employee

Re: Need Reverse DNS records set on Comcast static IP

Hello, how are you? I will be more than happy to help with a reverse DNS. Are you able to send a private message? I just need to start with your name, service address, and account number (or phone number) to assist you further. Are you also able to give us the IP and domain name you want to use? 

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Occasional Visitor

Re: Need Reverse DNS records set on Comcast static IP

I've sent you a personal message. Hope it arrived.

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Official Employee

Re: Need Reverse DNS records set on Comcast static IP

Hi there! I don't see that we have a private message from you as of yet. Were you able to get assistance by chance?

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Occasional Visitor

Re: Need Reverse DNS records set on Comcast static IP

I've sent a private message with the details - and heard nothing since.

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Occasional Visitor

Re: Need Reverse DNS records set on Comcast static IP

I have sent you also a private message - just to see if it gets to you. Please reply to it.
Thanks,
Freddy

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Official Employee

Re: Need Reverse DNS records set on Comcast static IP

Thanks, I did get the most recent private message that you sent over and I have provided a response for you. I so appreciate your patience and your diligence in ensuring that we got your messages. I would love to assist and look forward to your response over private message soon! 

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Visitor

Re: Need Reverse DNS records set on Comcast static IP

Hello,

 

Can I get 50.212.99.10 to resolve to xox.wox.org?

 

Thanks!

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Occasional Visitor

Re: Need Reverse DNS records set on Comcast static IP

I've sent the information to you in a private message

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Official Employee

Re: Need Reverse DNS records set on Comcast static IP

Thanks so much for taking the time to reach out to us through our business forums. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all that we can to assist. I would love to help you get this ptr record set up. I do need to access the account to get this record properly set up for you and I know how important these records reporting accurately are to your business. Can you please reach out through private message with your first and last name, business service address and account number or phone number?

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