Domain Names/Static IP
Managing, controlling, and support for Custom Domain Names
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
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Visitor

Need Reverse DNS Setup

I need reverse DNS for my Public IP Block.  Can anyone help me?

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8 REPLIES 8
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Official Employee

Re: Need Reverse DNS Setup

Hello, how are you? I hope your day has been a good one! I can help you with a reverse DNS. Since this requires me to ask for account information I need to work in a private message. Are you able to send over your first and last name, your full-service address, and your account number? (or phone number) Do you use the Comcast Business app? From the app, if you select the three lines in the left corner and go to Account Details, you can view your account number.

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Visitor

Re: Need Reverse DNS Setup

Hi Joseph

 

Any update on this, I already sent you a PM on friday.

 

Thank you

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Official Employee

Re: Need Reverse DNS Setup

Hi there, thanks so much for reaching back out and can you please respond to our private message or send a new private message with your name, the full address, and the phone or account number? Along with the IP address and the web server name? 

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Visitor

Re: Need Reverse DNS Setup

Hi Anisa

 

I just sent you a PM.

 

Thanks you

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Official Employee

Re: Need Reverse DNS Setup

Hi, Jensen! Thank you for providing this information and for your patience! I also want to say a huge thank you for your business! Your loyalty for over 11 years is amazing! I have now submitted a request to our Advance Repair team for the reverse DNS set up. A member of this team may need to contact you at 415-713-9964 for additional details as needed. I will make sure to monitor this request and follow up with you in 24 hours to provide an update. In the meantime, please feel free to reach out for any additional questions or concerns. We are here to help!

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Official Employee

Re: Need Reverse DNS Setup

Hi there, I did want to reach out to let you know that we are still working on your request. Would it be okay for me to follow up with you as soon as one is provided? 

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Visitor

Re: Need Reverse DNS Setup

sure 

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Official Employee

Re: Need Reverse DNS Setup

Hello, how are you? I hope your weekend has been a good one! I am showing that your reverse DNS was resolved. Have you been contacted and is everything working as needed? 

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