Hey there! Thank you so much for taking the time to reach out to Comcast for help with the PTR/DNS records! You have reached the right place! As someone who also has family remembers who own businesses, I understand the importance of having these set up for you. In order to further assist, please click on our handle (ComcastBiz_Support) and send a private message with your name, the business name, a phone number listed on the account, and the complete service address (including city, state, ZIP, suite number, etc), to verify each account we'll be modifying the PTRs on, as well as the IPs and the respective domains they need to point to. -Gabriel
This private message was sent. What is the status?
I'm working on them now. Should take me a few minutes. I'll let you know when I'm done so you can check on your end.