Hi there! I'm so sorry for the delay. During this time, we are doing our very best to make sure we respond to you as soon as possible. Thanks so much for reaching out with your static ip concern. You've absolutely reached the right place. All I need is your full name, account number (follow link https://comca.st/2RXgxXh, account number is at the top right)and address including city, state, and zip code exactly how it reflects on the bill? Thanks in advance.