Domain Names/Static IP
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thiennguyen
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Lost static IP address after doing a reset

Hi,

 

I inherited a Comcast Business Internet Gateway with no known password.

The default cusadmin/highspeed did not work.

I pushed the reset pin for few seconds to reset the unit.  I could access the gateway at 10.1.10.1 with the default login/password.

 

On the other hand, the static IP address setup was gone.  Now the WAN side showed some DHCP address.

 

Can I have the gateway be setup with static IP address as before?

Moreover, I would like it to be setup so that all traffic is sent/forwarded to the Cisco ASA connected to the gateway.  The Cisco ASA will do all the filtering and routing.

 

Thanks,

Thien

 

PS: I sent a private message to Comcast_Jessie a couple of days ago but I did not hear back at all.

 

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Official Employee

Re: Lost static IP address after doing a reset

Hi thiennguyen and welcome to the business support forums.

 

I can certainly assist with your gateway and static. There is a possible second password found here: https://business.comcast.com/help-and-support/internet/setup-manage-comcast-wifi-business-wireless-g.... Please private message me your account number and the name of your business.

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