Domain Names/Static IP
Back to Top

Lost all of our static IP addresses

Nicholas-St
Visitor

Lost all of our static IP addresses

We've been having an insane amount of issues lately. Add this to the list.

 

We had a comcast tech change out our CBR(CGA4131), He said he was porting over our 5 static IP addresses.

 

Lone behold, once the modem was swapped and up and running, he left. Didn't bother to let me check behind our firewall as it is contingent on 1 of the static ip addresses. Tier 1 can’t do anything about it, Now I must wait on tier 2. All the while, our business will be dying as we have webservers, site to site tunnels, and vpns none of which are accessible right now.

It's cool though, somehow, I'm expected to just sit here and wait for a call that may or may not come before opening hours tomorrow. This is unacceptable. Add this to the ongoing list of issues that we've been having (VOIP QoS, latency issues, packet loss). 

 

Official Employee

Re: Lost all of our static IP addresses

Hi Nicholas-St and welcome to the business forums.

 

My apologies for the experience with your new gateway. I am not able to assist with your personal network but I can check to see if your statics are properly loaded and online. Please private message me your full name, the name of your business, the full service address and the phone number associated with your account. 

Nicholas-St
Visitor

Re: Lost all of our static IP addresses

PM'd

Discussion stats
  • 2 replies
  • 522 views
  • 0 kudos
  • 2 in conversation