Domain Names/Static IP
Managing, controlling, and support for Custom Domain Names
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HELP! Lost static IPs after factory reset of gateway! Need help!

We have lost our static IPs after factory reset of the gateway! Please help 

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Re: HELP! Lost static IPs after factory reset of gateway! Need help!

Oh no! A factory reset sets the modem back to its factory settings and will remove the static Ip access. I know how important the Ip's are to your business functions and I would love to help you get those loaded to the modem again. Can you please send over a private message with your first and last name, full service address and account number or phone number? 

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Official Employee

Re: HELP! Lost static IPs after factory reset of gateway! Need help!

Oh no! A factory reset sets the modem back to its factory settings and will remove the static Ip access. I know how important the Ip's are to your business functions and I would love to help you get those loaded to the modem again. Can you please send over a private message with your first and last name, full service address and account number or phone number? 

View solution in original post

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Occasional Visitor

Re: HELP! Lost static IPs after factory reset of gateway! Need help!

Oh thank you! I've sent you a PM Smiley Happy

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Re: HELP! Lost static IPs after factory reset of gateway! Need help!

Well that was crazy.

 

I now have a sticker on my reset button that reads 

 

"DO NOT PRESS"

 

 

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