HELP! Lost static IPs after factory reset of gateway! Need help!

[cmcdonaldgraa]

We have lost our static IPs after factory reset of the gateway! Please help 

[Comcast_Michelle · Accepted solution]

Oh no! A factory reset sets the modem back to its factory settings and will remove the static Ip access. I know how important the Ip's are to your business functions and I would love to help you get those loaded to the modem again. Can you please send over a private message with your first and last name, full service address and account number or phone number? 

[cmcdonaldgraa]

Oh thank you! I've sent you a PM

[cmcdonaldgraa]

Well that was crazy.

I now have a sticker on my reset button that reads 

"DO NOT PRESS"