Domain Names/Static IP
Managing, controlling, and support for Custom Domain Names
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Emails getting blocked by SpamRats

I am having a problem with emails getting blocked from our IP <removed customer info>.

 

The only spam-blocker that is blocking us is SpamRats. Their error message is:

 

Does IP Address comply with reverse hostname naming convention... Failed!

 

I have seen a previous port where this was resolved with the following statement:

 

Your request for PTR/RDNS has been setup as per request.

 

So I assume some change needs to be made to our PTR/RDNS

setting to resolve this issue. Can someone please look at our account to fix this? Thank you,

 

Anne Marie

Anne Marie Richardson
Wayne Pipe & Supply, Inc.
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Official Employee

Re: Emails getting blocked by SpamRats

Thank you so much for reaching out to us for help on our Comcast Business Support Forums, Anne. I've received your private message and I look forward to meeting with you in that private message to help answer your questions. 

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