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Emails bounce back. Error 554

We are getting emails kicked back but only went sent to a handful of recipients. We've doubled checked all the email addresses and they are entered correctly. They are not going through despite the error message. Here is the message we receive:

 

This is an automatically generated Delivery Status Notification.     

 

Delivery to the following recipients was aborted after 1 second(s):

 

*recipient address*

 

Reporting-MTA: dns; omta03.potomac.co.businessclass.comcast.net [76.96.107.73]
Received-From-MTA: dns; Clark1PC [50.240.159.102]
Arrival-Date: Thu, 24 Oct 2013 19:55:14 +0000


Final-recipient: rfc822; *recipient address*
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp;  554 p3plibsmtp01-02.prod.phx3.secureserver.net bizsmtp Connection refused. IB113 - 76.96.107.73
Last-attempt-Date: Thu, 24 Oct 2013 19:55:15 +0000

 

 

Please help.

 

 

 

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Community Manager
Community Manager

Re: Emails bounce back. Error 554

Hello samuels2,

 

Welcome to the forum.

Community would like to help, but could clarify few items for us?

 

1. Can you send/receive using the webmail?

2. Have you contact them (the recipients) for possible filter/firewarll issue with your email address?

3. Do you know when this issue started?

 

 

Thank you

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Re: Emails bounce back. Error 554

Hello!

 

Responses like :

 

"Diagnostic-Code: smtp;  554 p3plibsmtp01-02.prod.phx3.secureserver.net bizsmtp Connection refused"

"Diagnostic-Code: smtp;  550 5.7.1 Message rejected because of RBL policy"

 

usually indicate that the senders mail server is blocked or blacklisted by the recipients mail server.

 

Take care!

 

John

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4 REPLIES 4
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Community Manager
Community Manager

Re: Emails bounce back. Error 554

Hello samuels2,

 

Welcome to the forum.

Community would like to help, but could clarify few items for us?

 

1. Can you send/receive using the webmail?

2. Have you contact them (the recipients) for possible filter/firewarll issue with your email address?

3. Do you know when this issue started?

 

 

Thank you

View solution in original post

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Re: Emails bounce back. Error 554

We're still having email issues with our comcast email sending to various receipients.

 

Most of the errors have been from Clark's(cfideler@cddistributors.net) account, but he asked me to try to send today to one of the addresses he's getting errors from, and i receive the same error (jfideler@cddistributors.net)

 

Ive copied the error below...

 

      This is an automatically generated Delivery Status Notification.     

 

Delivery to the following recipients was aborted after 0 second(s):

 

  * jhebl@ericmatlin.com

 

Reporting-MTA: dns; omta03.potomac.co.businessclass.comcast.net [76.96.107.73]

Received-From-MTA: dns; OpsVP [50.240.159.102]

Arrival-Date: Mon, 04 Nov 2013 16:56:19 +0000

 

Final-recipient: rfc822; jhebl@ericmatlin.com

Action: failed

Status: 5.1.1

Diagnostic-Code: smtp;  550 5.7.1 Message rejected because of RBL policy

Last-attempt-Date: Mon, 04 Nov 2013 16:56:19 +0000

 

Our IT provider believes it may be related to how Comcast is encoding the emails and that this is en email admin issue.  Pleae advise if you have any insight.

 

Thanks,

 

 

John

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Contributor

Re: Emails bounce back. Error 554

Hello!

 

Responses like :

 

"Diagnostic-Code: smtp;  554 p3plibsmtp01-02.prod.phx3.secureserver.net bizsmtp Connection refused"

"Diagnostic-Code: smtp;  550 5.7.1 Message rejected because of RBL policy"

 

usually indicate that the senders mail server is blocked or blacklisted by the recipients mail server.

 

Take care!

 

John

View solution in original post

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Contributor

Re: Emails bounce back. Error 554

Having been thru email blocks from Comcast mail server recently, I'd suggest going to support by phone - 800-391-3000.

 

In the meantime, use another email server to get your messages thru.

 

Site for checking blocks at http://www.dnsbls.com/ does not show a problem with the IP address you included.