We are the Boston Area Youth Soccer League. We are attempting to send emails from a fully qualified domain (bays.org) with DKIM enabled, and registered multiple times with comcast. Yet, when we attempt to send emails to the many referees, coaches or members of the Boston Area Youth Soccer Leage not even 1% are received by the clients.
Using Sparkpost, we can see that they are delivered to the comcast mail server, but silence after the delivery receipt, and no open receipt. The @comcast.net subscribers see NOTHING. Concurrently all of the @yahoo, @gmail accounts receive immediately.
For years we've had this issue. WHAT CAN WE DO to increase delievery reliability? Should we tell everyone to leave @comcast.net accounts on the floor and get a @gmail account?
Hi there, thanks so much for taking the time to reach out to the Digital Care Team here through the forums about your domain email issues. You have reached the right team to help get this taken care of for you. Can you please send a private message with your name, the full address, and phone/account number?
Is there a chance the solution could be shared with the rest of the forum? Doing a search for "Messages sent fail to be received by Comcast customers," it appears the issue crops up fairly often and typically ends with the conversation being redirected to private messages. Perhaps a stickied thread with instructions on what changes should be made or who should be contacted directly?
Hi there, thanks so much for taking the time to reach out to the Digital Care Team here through the forums and I am so sorry to see that you are also having the same issue. We do need you to send us a private message so we can look into this for you. Can you please send us a private message with your name, the full address, and phone/account number?