Domain Names/Static IP
Managing, controlling, and support for Custom Domain Names
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Visitor

Can't find static IP configuration

I'm paying for a static IP address, but am pretty sure that my DPC3941B is not configured with a static IP address. After a lengthy (and painful) move of service a couple of months ago, I never received my new static IP address configuration. When I go to the "Services -> Internet" tab when logged in at business.comcast.com, I don't see a "View Static IP" link, as described in this article: https://business.comcast.com/help-and-support/internet/comcast-business-internet-view-your-static-ip...

How can I find out my static IP address coinfiguration?

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Official Employee

Re: Can't find static IP configuration

Hi dev0 and welcome to the business forums. 

 

I appreciate you reaching out about not being able to view your statics through the online portal. I'll need your information in a private message. May I please have you private message me your full name, the name of your business, the full address of your business location and the phone number associated with your business account? 

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Visitor

Re: Can't find static IP configuration

Hi Phil,

Sent you a private message.

Thanks!
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