Domain Names/Static IP
Managing, controlling, and support for Custom Domain Names
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Can't create new email address

Can no longer create new email account.

Problem has gone on since 12/9.

Started with enter new information Ok until point of CONFIRM when processing error comes.

Since then our domain has dropped off the drop down list so only domain remains.

Support reports other accounts have the problem and it is being worked on.

Haven't seen other posts here.

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Re: Can't create new email address

This morning I checked my account online and found the add email problem appeared to be resolved.

There has been no notification yet from Comcast to that effect.


I called Comcast Support to get confirmation and an explanation that Comcast National Support had to get involved to find an email portal problem.

That is surprising in that no change to the our account should have been necessary.


We are glad to have this problem fixed after eight days,

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Community Manager
Community Manager

Re: Can't create new email address

Hello gilh799,



Thank you for sharing your update to this issue, the community appreciates it!

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