Domain Names/Static IP
Managing, controlling, and support for Custom Domain Names
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
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New Member

COMCAST NIGHT MARE

We got comcast business class  little over a week Now  and I finally had to break down and pay comcast  to set up Microsoft 2007 outlook to get it up and running  witch I feel was unfair  as we have had nothing but grieve from day one with this business class the  info on the support is out dated and wrong . Now we have shut our web site down and witch to comcast web-hosting and it's been four days and I can't find anyone to help me  time is money for a business and we need our site back up  I have call  the support line several time  and have not gotten any futher then where I was at when I called  everything is pointed over to comcast from the other hosting company  as I was told to do  I have a one page site  and I was suppose to have a 25 /300mb site  I'm very unsatisfied with the service   and the lack of training been shown to help the customer  and yet still want my money  bad business  I will try to contact support one last time in the am  I have read all the marterial provided that I know of  yet I have gotten know where....

 

 

2 REPLIES 2
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New Member

Re: COMCAST NIGHT MARE

I am having the same problem.  It is now day 17 and we do not have email or website.  I have talked to 11 different people at Customer Support and most know little or nothing.  They do know how "to escalate my trouble ticket."  My ticket has been escalated 4 times already.  Even the ones who seem somewhat informed get nowhere.  The business portal is poorly designed and has no useful information.  I am insulted every time it sends me to "Signature Support" and wants to charge me $29.95 a month.

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Community Manager
Community Manager

Re: COMCAST NIGHT MARE

Welcome jsteedle. We apologize for the delay in resolving this issue.  We have referred this to the Business Portal support team.

 

Thank You

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